Company Filter: Exact Match doesn't pull in website
When I search a list of companies that i've uploaded into the platform (example below is vineyards) I made sure that I collected the website URL for each, so it would be easy to ensure we find the right contacts. Once you select find there are two issues, the first is the exact search is auto on, which results in not being able to see any contacts if the name doesn't match exactly to what their domain is. But the more impactful problem here is that the filter for companies or websites doesn't pull in the URL for the company, but rather just the name. Can you guys override this? If you have the domain this is going to be way more accurate than the company name.
Currently my workflow right now is that I select a company, see no contacts because its trying to match the name. After that I need to un check the exact search and then I'll see people from the correct company, but often times people from other unrelated companies as well. Can you help fix this? The domain search would be super powerful.
Having similar issue where when searching it is pulling contacts that are a match with both words in the name of the company but with other words in their company name - see attached screenshot.
Example - Community Coffee, returning results with Community Bean Coffee, Community Coffee Collective, etc.
Also (just for some context), our website search works by looking up the website and matching to company name, and looking for contacts under that company. That is why you see the contacts attached to the company name first, as we match the company name from the website. Our QA and Data team are investigating to ensure this is as accurate as possible as well.
We are always working to improve upon our matching and accuracy, so we will keep making progress in this area for sure. These details are very helpful as we make those improvements, so thank you for this feedback!
marked this post as
Thanks Brandon! Appreciate the details and feedback! I have passed this to our QA team to investigate asap and get into the dev queue. I have migrated this to our Bug board / public tracker as well. Thanks!